Due to limited space & dangerous equipment, please refrain from bringing CHILDREN or a FRIEND(S) to your appointment unless they are receiving a service. Due to the nature of our services and environment please make arrangements for your children for your scheduled appointment time.
Cell Phones – Please be aware that being on your cell phone while you are receiving a service may disrupt the technician’s ability to provide the best quality service and disrupts other guests. Feel free to use it with NO VOLUME.
Appointments – We are an appointment- based salon. If there is availability, walk-ins will be taken in the order that they arrive.
Pricing – Prices are based per service basis. If you add additional items or services to what was originally scheduled, you may be charged an extra fee to cover the excess time.
Cancellations – Beginning March 4, 2019, there will be a 24-hour cancellation policy. If you “no show” an appointment, then you will be charged a fee prior to scheduling your next appointment.
Do you do artificial nails? Can someone fix my broken nail/give me a fill? – Yes, we specialize in nail enhancements. Eye Candy provides nail repair and maintenance services to existing clients only. We cannot assume responsibility for the work and/or products of other nail salons or manicurists.
We do not apply our nail products over any other products as to guarantee proper adhesion.
Eyelash Fills – We cannot assume responsibility for the work and/or product of other eyelashes or eyelash technicians.
Coupon/Specials – Present coupon, mention special or show on mobile device. Offers with multiple services must be performed on the same day. Offers cannot be combined. Restrictions may apply.
Referrals – Referral discounts cannot be combined with specials.
Social Media Specials – All social media specials must be mentioned or shown on phone during the specified time with specified stylist or tech to receive the special rate. These offers only run for a certain amount of time and restrictions apply. Offers cannot be combined with coupons and referral discounts.
If you have any questions, please call to confirm prior to your appointment – 239-573-1621
New Client Policy:
We ask that new clients arrive 15 minutes prior to their service to fill out the necessary paperwork and get settled. If you do not arrive 15 minutes before your service, the time it takes to fill out paperwork will be deducted from your total service time. Please keep in mind our lash specialists may have other appointments after yours. We will always do our best to accommodate you.
A credit card must be on file to hold all appointments, however, you may pay as you please upon arrival. We strongly suggest pre-booking any fills after your service before leaving ECBB to ensure you are able to get an appointment at the time and date needed so that you avoid any additional fees for retention loss/grown out lashes.
If you are running late to an appointment we ask that you call us to let us know, otherwise we will assume you will not be showing up and may release the appointment. If you are less than 15 minutes late we will try our best to make your lashes as full as possible in the time allotted. You will still be charged full price. If you are more than 15 minutes late we will try our best to accommodate you but reserve the right to reschedule your appointment if we are unable to. Please keep in mind we will always do our best to accommodate your session.
Here at ECBB we understand unforeseen events happen and you may need to cancel an appointment. We ask that you give us 24 hours notice so we can adjust our schedule to accommodate other clients and inform our service provider. In the event 24 hours notice is not given we reserve the right to charge a cancellation fee to the credit card on file totaling 50% of the session. Due to the high demand of appointments and in an effort to accommodate our clients on the waitlist, beginning May 15, 2022 we kindly ask that you give us 48 hours notice. In the event that 48 hours notice isn’t given, we reserve the right to charge a cancellation fee to the credit card on file totaling 50% of the session.
No Show Policy:
We reserve the right to charge a no show fee to the credit card on file totaling 50% of the service to those who do not show up to an appointment. After 2 no shows you will not be able to book an appointment unless it is paid in full at time of booking. Absolutely no refunds.
Please, no children in the treatment rooms. Eyelash extensions take a lot of concentration and we ask that there are no distractions in the room. Please have a care provider accompany children under 12 in the lobby, unfortunately we are unable to watch children for you and will not be held responsible. We reserve the right to cancel/reschedule an appointment in the event children are present and unsupervised in which case our cancellation policy may take effect.
Please thoroughly remove all makeup before coming to your lash session. Eyes must be clean and oil free upon arrival otherwise we will charge a $15 makeup removal fee and the time spent thoroughly removing your makeup will be deducted from your session and you will still pay the full price. We are unable to properly adhere semi-permanent lash extensions on lashes that have makeup/residue buildup and in more serious cases, it can lead to irritation and infection.
Clients must be at least 15 years or older to receive services. Minors under 18 must be accompanied by an adult. Adults must be present in the treatment room during the consultation.
Cell Phone Policy:
We ask that all cell phones are tuned off or on silent in the treatment rooms. If you are receiving a lash session we ask that you do not open your eyes to check devices until after your session is complete being that our lash specialists are using tweezers, adhesive and other items near the delicate eye area and this takes time away from your service and may irritate eyes during and/or after your session.
Lash Fill Policies:
If more than 50% of your lashes are detached or grown out it will be considered a new full set of lashes.
2 Week Fills: No more than 30% loss of initial set
3 Week Fills: No more than 50% loss of initial set
4+ Week Fills: You will need a new full set of lashes. Even if you have great lash retention, lashes need maintenance to ensure your lashes are happy and healthy. We must remove lashes that are grown out to prevent them from causing damage to the natural lash.
Foreign Fill Policies:
We kindly require all of our clients with existing lash extensions from other salons/spas to book a consultation FIRST before booking a fill appointment. We must first assess the work to be sure we can work over it. If we cannot work over the existing work, we will recommend a removal and full set. If you are unable to come in for a consultation first, we recommend booking a full set to ensure your lash artist has enough time with you.